GP Negligence
General Practitioners are
rightly seen as the core of the NHS. They provide unwavering support
across the UK to each and every member of the population.
To give you some idea as to
the scale of the service provided, there are around 300 million
consultations with Gp's every year. This accounts for a massive 90% of the
workload of the NHS. Customer satisfaction rates are thought to be around
91% following a recent survey. These amazing statistics have been supplied
by the
Royal College of General Practitioners [RCGP].
General
Practitioner complaints
If you feel that you or a member of
your family has suffered in these circumstances, you
should initially follow the complaints process
outlined below. However the negligence may be so
serious or your case so pressing that you wish to
immediately seek legal advice on your case.
We would be more than happy to
speak with you about your case and have a team of
medical lawyers ready to assist you with your enquiry.
Contact us today for advice.
A complaint can be
made by any person affected affected by the actions or
decisions of a NHS organisation or primary care
practitioner. You should normally complain within 6
months of the event(s) concerned or within 6 months of
becoming aware that you have something to complain
about.
Primary care practitioners and complaints managers in
NHS organisations have discretion to waive this time
limit if there are good reasons why you could not
complain earlier. A complaint can also be made by
someone acting on behalf of the patient or person,
with their consent.
The first stage of the NHS Complaints system is based
around local resolution. The first step is to
contact the local organisation you are unhappy with
(e.g. GP surgery) to try to resolve your complaint.
If want to continue with your complaint, or prefer not
to deal directly with the practice involved, you can
do this orally or by writing to the NHS organisation
concerned (the Primary Care Trust). If you make
your complaint orally a written record should be made
by the PCT Complaints Manager. You should receive a
response within 10 working days or from the chief
executive of the NHS organisation concerned within 20
working days. You should be kept informed of progress
if this is not going to happen.
[Source RCGP]
Search for your local PCT:
http://www.nhs.uk/england/authoritiestrusts/pct/default.aspx
Contact us today by
email or phone
0800 0322210
for immediate legal advice on
GP negligence legal advice
